“If you don’t take care of your guests, someone else will!” The Guest Relations book provides daily opportunities to improve client service, create customer loyalty, and identify areas for improvement. See your business through your customer’s eyes, with 200 pages and 4 entries per page, this book will provide you with hundreds of ways to improve customer services and increase business! • Elevates critical issues to the general manager or district manager level. • Assists in continually improving your level of service by keeping a chronological record of guest compliments and complaints, as well as follow-up. • Provides a valuable teaching and evaluation tool by documenting the areas of strength and weakness. Bound Yearly, Legal, 4 Entries per page